Hash Oil Cartridges: FAQs, Troubleshooting & Best Practices

Hash Oil (or Honey Oil as it is sometimes referred) is oil that has been extracted from a Cannabis plant. At RX-C, we only offer oils that have been processed with Co2, never Butane or Alcohol, which may leave unwanted residues. Hash Oil is a nice alternative to flowers because it is virtually odorless, simple to administer, discreet and can be taken almost anywhere.

FREQUENTLY ASKED QUESTIONS

How long does a cartridge last?
All our cartridges are ½ gram in volume. On average, a ½ gram cartridge will last 10 days or ~200 puffs. How long it actually lasts depends on the user.

How does cost of Hash Oil compare to Flower?
It is quite economical, but the answer again varies by usage. It really depends on how often you use it. Many members prefer using the hash oil because it is more discreet and easy to use.

Can I refill a cartridge?
It can be done, but not recommended. The cartridges are intended for use until the hash oil is consumed. We do have members that refill their cartridges with our syringes and have had success. Please note that if you elect to refill a cartridge, you will void the guarantee.

Will elevation or heat affect my cartridge?
Yes. Be sure to keep your cartridge out of direct sunlight, do not leave in your car on warm days. Also we have found major changes in elevation will affect the cartridge. There is a blue stopper under the tip, this can be removed when traveling by car, just be sure to keep the cartridge in a fully upright position or the oil will leak out, keep the stopper in a safe place and restore it properly before using it again.

My cartridge is leaking, what should I do?
Immediately remove the cartridge from the battery, then clean the connection with a q-tip and rubbing alcohol. Place the faulty cartridge back into original package and contact us.

Why does the oil change color?
It is normal for the oil to darken as it is repeatedly heated and cooled. Just like a joint that is lit multiple times, the color and the taste will change over time. Our cartridges are best consumed within a 30 day period once ignited.

How can I get the maximum use out of a cartridge?
When you are unable to pull more oil, but you can see more inside, you can cut the cartridge open with  sharp scissors and either scrape out what is left and dab it, add it as a bowl topper to your flower, or combine it with your favorite lotion for topical pain relief. It is sticky, so be prepared.


TROUBLESHOOTING CARTRIDGES

Cartridge Pulls Hard
As the oil ages, it becomes darker and can also thicken. Because most of our cartridges are filled with 100% refined hash oil, with no additives, many can be very thick naturally, such as our 18:1 CBD cartridge. Add to that our extreme temperature fluctuations and it can make your cartridge temperamental.

If your cartridge is pulling hard, there are a couple of things you can do:

  1. Ensure both your device and the bottom of your cartridge is clean so that the connection is solid (see troubleshooting for more details).
  2. If you have the CE-7 battery (from RX-C), change the setting to red  then press and hold for a count of 4. This will warm the oil a bit. Take the temperature back to blue or green and then take your puff.
  3. Boil water and place a small amount in a custard dish or mug. Remove the cartridge from the battery and place into the hot water, ensuring the water covers the oil, but not the top of the cartridge (do not fully submerge). Keep there about 2-3 minutes. Remove the cartridge and dry fully before reattaching to the battery. The oil will become more viscous and will burn more easily.

Cartridge is Leaking

  • Immediately remove the cartridge from the battery.
  • Clean the connection of both the cartridge and your device with a swab dipped in rubbing alcohol.
  • Place the leaking cartridge back into its original package and contact us immediately. If the cartridge was received from within 30 days, we will replace it.

(see Best Practices for storing and using cartridges to prevent leakage)

Cartridge has Stopped Working

  • Is the oil covering the wick? If not, turn the cartridge TIP up until the oil fully covers the wick in the barrel of the cartridge. You can speed up this process by running the cartridge under very hot water for several minutes. Dry it thoroughly before reattaching to your device.
  • 9 times out of 10, when a cartridge has stopped working, it is actually the device that is dead. First ensure that your device is fully charged and operational. Does your device light as it should? Does another cartridge work on this device? If no, charge your device and try again. If a different cartridge does work that likely means the device is good so proceed to the next step to continue troubleshooting your faulty cartridge.
  • If you have a second device to test the faulty cartridge on, try this first. If you do not have another device to test with, contact us for next steps.

BEST PRACTICES

Always store your unused cartridges TIP DOWN in a cool, dry place.

Once ignited, always keep your device and cartridge in an upright position (TIP UP). We suggest placing in a cup/mug or if you have our CE-7 use the rubber holder provided.

Do not leave your cartridge exposed in places where it will be subjected to extreme temperatures, such as your car or a windowsill.

Never put a cartridge on a device into your pants pocket. If you put it in your handbag, be sure to remove the cartridge or ensure the device is in the off position. Strongly recommend keeping your device and cartridge in a case.

Keep your Cartridge and Device Clean. You should periodically clean your device and cartridge. Simply remove the cartridge from the device, and wipe the connection points with a swab dipped in alcohol.

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Our trained Member Consultants are here to assist you. Please contact us with any questions.

dedicated to ELEVATING CANNABIS