At the time of delivery, we require that you inspect and sign for your order. If there are any discrepancies, please notify us immediately and we will work with you to rectify any error as quickly as possible. If you decline to inspect your order prior to driver departure, we will not be responsible for any errors.
We offer a 100% replacement for any factory defects on eligible products when reported or exchanged within 30 days of receipt. Replacement is for product to same product only and defective items can be replaced with your next delivery.
We do offer exchanges for certain un-opened items only. Prior to breaking any seals, if you are not satisfied, simply email or call us at 760 849 8250 with the details.
We do not offer cash refunds or credit. We can do an exchange for a product of equal value. If an item is deemed eligible and approved for return or exchange, please place the unused portion aside and we will pick it up with your next order.
ALL product exchanges are handled with your next delivery and require minimum order amount based on geography.
EXCHANGE POLICIES by PRODUCT TYPE
Flower, Wax & Hash
We are unable to accept exchanges on flower, wax or hash products. There are no exceptions to this rule, so please make your selections carefully.
We do not accept exchanges/returns for any edible product (opened or not). This includes baked goods, candy, gum, tea, beverages etc. Again, please make your selections wisely in this respect.
Tinctures / Topicals
We will accept exchanges for damaged or unopened tinctures and topical products. The product must be in its original condition with an unbroken seal. Please be sure to store in a cool dry place until the exchange can be made.
Care By Design, AbsoluteXtracts and KurVana Brands
Effective December 30, 2017, we are unable to accept returns or exchanges for these products.
If you experience issues with your cartridge, first run through our troubleshooting guide and then contact a Member Consultant to discuss options.
We offer a 30 day fault-free guarantee on most cartridges (from time of receipt). We will exchange faulty cartridges under the following conditions: 1. The cartridge must be returned with the original packaging 2. The cartridge must be at least half full.
Effective December 30, 2017, we are unable to accept returns or exchanges for KurVana brand cartridges.
We do not exchange empty cartridges or cartridges that have malfunctioned due to customer error.
In the event that a cartridge leaks, please remove it from your device and place it in a baggie with the original packaging. Set it aside for pickup/exchange on your next order.
Be sure to clean your device before inserting another cartridge.
The RX-C Returns & Exchanges policy is subject to change without notice.