At the time of delivery, we require that you inspect and sign for your order. If there are any discrepancies, please notify us immediately and we will work with you to rectify any error as quickly as possible. If you decline to inspect your order prior to departure, we will not be responsible for any errors.
We offer a 100% replacement for any factory defects when reported or exchanged within 30 days of receipt. Replacement is for product to same product only and defective items can be replaced with your next delivery.
We do offer exchanges for certain un-opened items only. Prior to breaking any seals, if you are not satisfied, simply email or call us at 760 849 8250 with the details.
We do not offer cash refunds or credit. We can do an exchange for a product of equal value. If an item is approved for returned or exchange, please place the unused portion aside and we will pick it up with your next order.
Any product exchanges are handled with your next delivery. Due to high fuel costs, we are unable to dispatch our drivers for a zero donation. We understand that all members may not be in a position to place a minimum order when there is a product to exchange. Therefore, we do make exceptions. Please contact a Member Consultant to discuss and coordinate.
EXCHANGE POLICIES by PRODUCT TYPE
Flower, Wax & Hash
We are unable to accept exchanges on flower, wax or hash products. There are no exceptions to this rule, so please make your selections carefully.
We do not accept exchanges/returns for any edible product (opened or not). This includes baked goods, candy, gum, tea, beverages etc. Again, please make your selections wisely in this respect.
Tinctures / Topicals
We will accept exchanges for damaged or unopened tinctures and topical products. The product must be in its original condition with an unbroken seal. Please be sure to store in a cool dry place until the exchange can be made and when transporting for the exchange, keep out of extreme temperatures.
If you experience issues with your cartridge, first run through our troubleshooting guide and then contact a Member Consultant to discuss.
We offer a 30 day fault-free guarantee on all our cartridges (from time of receipt). We will exchange faulty cartridges under the following conditions: 1. The cartridge must be returned with the original packaging 2. The cartridge must be at least half full.We do not exchange empty cartridges or cartridges that have malfunctioned due to customer error.
In the event that a cartridge leaks, please remove it from your device, place it in a baggie, then contact us to arrange an exchange.
The RX-C Returns & Exchanges policy is subject to change without notice.